At Zonasoccer LLC, we care about your satisfaction — it’s at the heart of everything we do. We understand that shopping online for tools, houseware, or cleaning products doesn’t always go as planned. That’s why we’ve made returns and exchanges simple, fast, and stress-free — so you can shop with peace of mind.

Free Returns or Exchanges – Up to 14 Days

If something isn’t right, don’t worry. You have up to 14 calendar days from the date of delivery to request a free return or exchange on eligible items.

We’ll take care of the return shipping and offer you:

✅ A replacement item

✅ Or a full refund (if applicable)

To ensure a smooth return or exchange, please make sure your item:

Is unused, unmodified, and in resellable condition

Includes all original packaging, tags, accessories, and manuals

Comes with a proof of purchase or order confirmation

Is requested for return/exchange within 14 days of confirmed delivery

Please note: We may decline returns that don’t meet the above requirements.

How to Return or Exchange Your Item

Stop by our retail location with your item and receipt:

🏪 2777 West Frederick Douglass Blvd, New York, NY 10039

Contact our support team to request a prepaid return label and mailing instructions. After receiving and inspecting your return, we’ll either process your refund or send out the replacement.

We Accept Returns or Exchanges When:

You received an item that’s defective or not functioning properly

You were sent the wrong product or model

Items Not Eligible for Return

Products that have been used, damaged, or altered

Items returned after 14 days of confirmed delivery

Orders missing original packaging or any required components

To avoid delays, please double-check your shipping address before completing your order.

If an item is returned due to an incorrect or undeliverable address, additional shipping charges may apply to reship the package.

Have a question or ready to start your return? Our team is here to help.

📧 Email: [email protected]

📞 Phone: +1 (646) 596-7131

🏪 Address: 2777 West Frederick Douglass Blvd, New York, NY 10039